Control and traceability for every decision.
Every decision, piece of evidence, document and submission is logged — who did it, when and why. You set the limits; the platform enforces them.
Access, governance and audit
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01
Permissions by organization
Roles and access by organization and hierarchy level. Each user sees only the cases and data in their scope.
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02
Data access boundaries
Each client’s data is isolated by organization. Integrations run on dedicated credentials with minimal scope.
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03
Decision history
Every recommendation logs the factors considered. Overrides are identified with author and justification.
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04
Evidence history
Origin, validation and use of each piece of evidence tracked from receipt to citation in the dossier.
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05
Document versions
Every dossier keeps a complete version history, with what changed and who approved each one.
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06
Approval flows
Policies by amount, segment or reason code define what is automatic and what waits for approval.
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07
Audit trail
Immutable event log per case: who did what, when, from which origin.
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08
Client-controlled submission
No dispute is submitted outside your policies. Final control over submission is always yours.
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09
Data handling principles
Use restricted to dispute operations, minimization of what is collected, and retention defined by contract.
Certifications and compliance
We work with practices aligned to enterprise client requirements. Formal certifications will be published here as they are obtained — no advance claims.
Published documents: Privacy Policy and Terms.
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CERTIFICATION
In process — will be published once obtained
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EXTERNAL AUDIT
Planned — status available under NDA