Analyze my chargebacks
Platform

One single platform for the entire chargeback chain.

Five fronts connected by the same case: operation, decision, evidence, quality and platform. Used through the interface or consumed via APIs.

Front 01

Operations management

Intake from any channel, normalization into a single case model, and the entire operation organized by deadlines, amounts, reason codes, owners and outcomes.

  • Intake
  • Normalization
  • Deadlines
  • Owners
  • Outcomes

CASES · TODAY

CB-1042 R$ 4,820 13.1 3 days M. Costa
CB-1038 R$ 1,240 10.4 2 days A. Lima
CB-1029 R$ 380 13.3 — Automatic
Front 02

Intelligence and decision

Expected return per case, recommended strategy and configurable rules. Every decision is explained — and can be overridden, feeding the feedback history.

  • Expected return
  • Configurable rules
  • Explanations
  • Overrides
  • Feedback

CB-1042 · DECISION

Dispute expected return R$ 3,759 · 78%
Factors: disputed amount, reason code 13.1, validated delivery evidence, estimated dispute cost and card network history.
Confirm Override decision
Front 03

Evidence and dossier building

Automatic collection from connected data, requesting what is missing, validating each piece of evidence and building the dossier with argument, references and versions.

  • Automatic collection
  • Validation
  • Arguments
  • Dossier
  • Versions

CASE CB-1042 CHAIN

CHARGEBACK TRANSACTION ORDER 88412 DELIVERY CUSTOMER SUPPORT AUTHENTICATION

Each link becomes evidence referenced in the dossier — [EV-01] through [EV-05] — with validation status and source.

Front 04

Quality, submission and tracking

Statistical quality control per batch, client approval when required, automatic submission where supported, documents always available and imported results.

  • Statistical QA
  • Approval
  • Automatic submission
  • Results

BATCH 112 · 214 DOSSIERS

  • Sample reviewed by specialist 32 cases
  • Batch quality Approved
  • Awaiting client approval 7 cases
  • Automatic submission scheduled 175 cases
Front 05

Platform, APIs and Enterprise

Full interface, APIs for every step, embeddable components, organization hierarchy and enterprise integrations. Technical access is also available via MCP.

  • Chargeback modules

    Operation, decision, evidence, disputes, results and root-cause intelligence. The platform core, for every client.

  • Additional Enterprise modules

    Fraud prevention, risk scoring, KYC, limits, receivables retention and reconciliation — contracted separately, on the same data base.

  • Access and integration

    Interface, REST APIs, event webhooks, embeddable components and MCP for programmatic agent access.

    Explore the APIs

See the platform applied to your volume.

Analyze my chargebacks
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