Analyze my chargebacks

We treat chargebacks as our product, not a byproduct.

The people behind Sparsu

Antônio Martins

Founder & CEO Product & Agents

  • Insper
  • Terac
  • Sparsu

Leads product and builds Sparsu's agents.

2 companies co-founded before Sparsu, as CTO and CPTO

Bruno Rodrigues

Founding Team Fraud & Payments

  • iFood
  • Grow
  • iugu
  • Conta Azul

Led fraud prevention at iFood, iugu and Conta Azul.

3% → 0.8% card chargeback rate in 3 months, at iugu

Patrik Campos

Founding Team Chargebacks & Operations

  • Mercado Livre
  • Dafiti
  • ClearSale

Across 13+ years in the field, he built ClearSale's chargeback department and led a 150-person multidisciplinary team.

1% → 0.15% chargeback rate across the Dafiti group brands

Why we created Sparsu

Many Brazilian merchants accept chargeback losses because they do not know which cases to dispute or what evidence to present. Others have already automated their operations but still do not understand why they lose, even when they have information to defend the sale.

We have seen this problem firsthand. Payment, delivery and customer support data scattered across different systems. Teams searching for documents as deadlines approach. Defenses that fail to explain what happened in that purchase.

We created Sparsu to bring this information together with the expertise needed to handle each case. To understand what happened, assess whether a dispute is worthwhile and build a defense with the right evidence.

And to use what we learn to help the business address what keeps causing losses.

Let’s talk about your operations.

Talk to Sparsu