Chargeback glossary

Chargeback & dispute terms, for acquirers

Plain-English definitions of chargeback and card-scheme terms for acquirers and sub-acquirers — chargebacks, representment, VROL and more.

• Chargeback

  A chargeback is a forced reversal of a card transaction, initiated by the cardholder's issuer and debited straight from the acquirer or merchant. Here's how the process actually works.

• Chargeback representment

  Representment is the formal response that contests a chargeback with compelling evidence, sent back through the network to the issuer inside a hard filing deadline.

• VROL — Visa Resolve Online

  VROL is Visa's web-based case-management platform where issuers and acquirers file, track and resolve chargebacks, compelling evidence, pre-arbitration and arbitration cases.